When the story of hospitality becomes a book

Rome - 12 February, 2026

Institutional

The Best Western Plus Hotel Universo, a historic hotel of the LVRH Group, has been selected to join Cuore d’Albergo, Best Western’s editorial project that shares the stories of hotelier families who have helped shape Italian hospitality over time.

An initiative that highlights the human and entrepreneurial heritage of the hospitality industry, giving voice to journeys built on vision, innovation, and generational continuity.

Within the volume, the story of Hotel Universo and its founders, Giuseppe Roscioli and Anna Maria Pallavicini, takes center stage—pioneers of a style of hospitality ahead of its time. From the first hotel opened in Rome to the creation of the city’s first integrated conference center within a hotel, their journey marked significant milestones in the development of both business and leisure hospitality.

Being part of Cuore d’Albergo means having a legacy of values acknowledged beyond the walls of any single hotel.

A story that reflects the identity of the LVRH Group, built on continuity, care for people, and respect for history, guiding the group into its future journey while keeping family roots strong and maintaining an open vision on the evolution of hospitality.

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Cookie Policy

Notice on the use of cookies and similar tracking technologies
Last revision: 29/09/2025

1. Introduction and legal references
This notice outlines the main information relating to the processing of personal data and the use of cookies on this site.
It is intended for anyone who accesses or uses this site, describing how users’ personal data may be collected, used, and protected through cookie and similar technologies, as well as the rights granted by law.
These provisions do not apply to other websites, pages, or online services accessible through external links that may be present on the site; for those, please consult the respective privacy notices.
This notice is provided in compliance with major national and international data protection regulations, including:

  • Regulation (EU) 2016/679 (GDPR)
  • Other regulations that may apply.

2. Who manages your data and how can you contact us?
Your personal data are processed by:
LVRH Service S.r.l.
 Via Massimo D’Azeglio, 21 00184 - Roma
 lvrh@legalmail.it
 VAT ID: 17646971006

For any information regarding the processing of personal data or to exercise your rights under the law, data subjects can contact the Data Protection Officer (DPO) appointed by the Controller.

The DPO can be reached at the following contacts:
Email: dpo@lvrh.it

The DPO serves as the point of contact for matters related to data protection, ensuring compliance with applicable legal provisions and providing support to users and supervisory authorities.

3. What data do we collect when you visit the site?
When you browse this site, we automatically collect certain information through cookies, similar tools, and tracking technologies. The main types of data that may be recorded include:

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  • User preferences: choices made regarding cookies and privacy settings, collected via panels, banners, or similar tools.
  • Aggregated and anonymous statistics: information used to assess and improve the functioning of the site, such as visit frequency or most viewed areas.
  • Interactions with external services or social networks: technical data shared when you interact with social plugins, external services, or third-party tools integrated into the site, always in accordance with the rules of the providers involved.

For details about the processing of data provided through contact forms, service requests, or other features, please refer to our Privacy Policy.

4. What types of cookies (and similar tools) exist?
To provide you with a better browsing experience, we may use different categories of cookies and similar technologies (web beacons, local storage, and equivalent technologies):

  • Strictly necessary cookies: essential for the technical functioning of the site; for example, they allow access to protected areas, session management, or remembering essential preferences.
  • Preference and personalization cookies: used to store display choices such as language, text size, or viewing mode, to offer an interaction closer to your preferences.
  • Analytics and performance cookies: help us better understand how people use the site by collecting anonymized and aggregated data on traffic, most visited pages, visit duration, and most appreciated features.
  • Cookies for promotional or advertising activities: used to deliver personalized marketing content and to monitor the effectiveness of advertising campaigns.
  • External components and services: when interacting with social plugins, analytics tools, or third-party platforms, cookies or similar systems managed directly by external parties may be installed.

5. How can you give or refuse consent to the use of cookies?
A. Jurisdictions EU/ & GDPR‑like countries:

  • The use of non‑strictly necessary cookies and similar technologies requires the user’s prior, freely given and specific consent, which is collected through an appropriate cookie banner.
  • The user can manage and change preferences at any time, withdraw consent given, and access the “Manage cookie preferences” function.
  • Users have the right to opt out of the collection, sale, and sharing of personal data with third parties for marketing purposes, behavioral advertising, and profiling.

C. Operational details:
On first access to the site, a banner is displayed that allows you to manage preferences related to cookies and tracking tools.
Through the banner, the user can choose to:

  • Accept all cookies: by clicking the appropriate button, all non‑essential cookies will be enabled.
  • Customize settings: it is possible to select in detail which cookies to authorize and which to keep disabled.
  • Reject optional cookies: by pressing the reject button or closing the banner without giving consent, only the technical cookies necessary for the operation of the site will be activated.

Preferences expressed via the banner are stored for a period of 180 days through a technical cookie. If you access from a different device or browser, you will need to reconfigure your preferences.
The user can, at any time, modify the choices made by accessing the appropriate function, identifiable by the icon or link dedicated to consent management.

6. On what legal bases do we process data collected through cookies and similar technologies?
The processing of data collected through cookies and tracking tools is based on different legal grounds, which vary according to the type of tool and the applicable regulations:

  1. Performance of a service/pre‑contractual measures requested by the user through the provided contact forms
  2. Compliance with legal, regulatory, or statutory obligations

An additional legal basis, the legitimate interest of the Controller, may be used for specific purposes (e.g., ensuring IT security, preventing fraud, protecting the Controller’s rights in court).

Refusing or withdrawing consent to the use of certain cookies may limit access to some personalized features of the site.

7. How are your data protected?
Personal data collected through this site are processed mainly with electronic and digital tools according to the principles of lawfulness, fairness, data minimization, integrity, and confidentiality.

Appropriate technical and organizational measures are adopted to prevent unauthorized access, loss, alteration, or unauthorized disclosure of data, including:

  • Encryption of communications (HTTPS): communications between your browser and the site are protected through HTTPS encryption, which prevents interception or manipulation of data exchanged during browsing;
  • Log monitoring: the system records and monitors access and activities to identify suspicious or unauthorized attempts and ensure data security;
  • Periodic backups: data are periodically copied and archived to protect them from accidental loss or technical incidents;
  • Security audits and checks: regular security checks and tests are carried out to identify and correct any system vulnerabilities;
  • Limitation of data access to duly authorized persons only: access to personal data is permitted exclusively to authorized and trained personnel, in compliance with internal security policies.

8. Where can your data be transferred?
Personal data collected through this site may be processed and transferred — for the purposes indicated — to the following countries:

  • to countries belonging to the European Economic Area (EEA), to Switzerland, or to other countries recognized by the competent authorities as “adequate” with respect to the level of protection required by law;

Up‑to‑date list of "adequate" countries:

9. Who can receive your data?
The following may access personal data collected through cookies, tracking tools, and similar technologies:

  • personnel expressly authorized by the Controller and specifically trained;
  • companies or consultants that provide us with technical support, security, maintenance, or analytics services, designated as Processors;
  • providers of external platforms, software, or third‑party services, only within the limits of the stated purposes and any consent given.

The detailed and updated list of our service providers is available upon request.

10. Detailed list of cookies

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11. How long do we retain the data and your preferences?

Preferences expressed regarding the use of cookies and tracking technologies via the banner or the consent management platform are retained for a period of 180 days.

For the retention, duration, and deletion methods of data other than those mentioned, please refer to the specific provisions set out in the Personal Data Policy available on this site.

12. What are your rights regarding the data collected?
The user, depending on applicable law, has the right to:

  • Request the rectification, updating, or deletion of inaccurate or no longer necessary data (right to rectification and erasure).
  • Obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, access such data and related information (right of access).
  • Request data portability in a structured and interoperable format (where technically feasible).
  • Request restriction of processing or object to processing, including for promotional/profiling purposes, where provided.
  • Withdraw consent given for the use of non‑technical cookies and for the processing of data collected through tracking tools.
  • Report any irregularities or abuses to the competent supervisory authorities.

To exercise these rights, simply send a request to the Controller’s contact details, who will respond within the time limits provided by the applicable local regulation.

Delete cookies

Each browser provides different procedures to prevent the use of cookies or remove them. You can use your browser’s settings to block and/or delete them. Below you’ll find links to the official guides of the main browsers on how to manage and delete cookies:

If you use a browser other than those listed, consult the support section of the official website of the relevant manufacturer.

How will we inform you about changes to this notice?
This notice is subject to periodic review due to regulatory updates or changes to the services offered through the site. Any significant changes will be communicated on this page.
Last revision: 29/09/2025

Privacy Policy

Notice on the processing of Personal Data collected through this website
Last revision: 29/09/2025

1. Introduction and legal references
This notice explains the processing of personal data collected through this website, including those obtained via cookies, tracking technologies and—where present—contact forms, restricted areas, digital services, and economic transactions carried out electronically.
This notice is addressed to anyone who accesses or uses this site, describing how users’ personal data are collected, used and protected, as well as the rights granted by law.
These provisions do not concern other websites, pages or online services accessible through any external links that may be present on the site; please refer to the respective privacy notices of those third parties.
This notice is provided in compliance with the main national and international data protection regulations, including:

  • Regulation (EU) 2016/679 (GDPR)
  • Other regulations that may apply.

2. Who manages your data and how can you contact us?
Your personal data are processed by:
LVRH Service S.r.l.
 Via Massimo D’Azeglio, 21 00184 - Roma
 lvrh@legalmail.it
 VAT ID: 17646971006

For any information regarding the processing of personal data or to exercise your rights under the law, data subjects can contact the Data Protection Officer (DPO) appointed by the Controller.

The DPO can be reached at the following contacts:
Email: dpo@lvrh.it

The DPO serves as a point of contact for matters relating to the protection of personal data, ensuring compliance with applicable legal provisions and offering support to users and supervisory authorities.

3. On what legal bases do we process your data?
The processing of personal data collected through this site (including via cookies, similar technologies, contact forms, restricted areas, digital services and transactions, where applicable) is based on one or more of the following legal bases:

  1. Performance of a service/pre-contractual measures requested by the user through the provided contact forms;
  2. Compliance with legal, regulatory or statutory obligations;

An additional legal basis, the legitimate interest of the Controller, may be used for specific purposes (e.g., ensuring IT security, preventing fraud, protecting the Controller’s rights in legal proceedings).

Failure to give or withdrawal of consent may reduce or limit certain functionalities or personalized services.

4. What data do we collect when you visit the site?
While browsing this site, the following data may be collected—also via cookies and similar technologies such as pixel tags, web beacons, local storage and equivalent technologies:

  • Browsing and technical data: information such as IP address, device identifiers, operating system and browser data, requested URLs, connection times, technical logs, technical preferences, usage data collected via cookies and tracking technologies (pixel tags, web beacons, local storage and equivalent tools).

  • Data communicated via social integrations and third-party platforms: data transmitted through social features (login, plugins, shares, etc.), processed in accordance with the rules of the respective platforms as well as this notice.

5. How do we process your data, how do we protect it, and how long do we keep it?
Personal data collected through this site are processed mainly with electronic and digital tools in accordance with the principles of lawfulness, fairness, data minimization, integrity, and confidentiality.

Appropriate technical and organizational measures are adopted to prevent unauthorized access, loss, alteration, or unauthorized disclosure of data, including:

  • Encryption of communications (HTTPS): communications between your browser and the site are protected via HTTPS encryption, which prevents interception or manipulation of data exchanged during browsing;
  • Log monitoring: the system records and monitors access and activities to detect suspicious or unauthorized attempts and ensure data security;
  • Periodic backups: data are periodically copied and stored to protect them from accidental loss or technical incidents;
  • Security audits and checks: security reviews and tests are carried out regularly to identify and correct any system vulnerabilities;
  • Limiting access to data to duly authorized subjects only: access to personal data is allowed exclusively to authorized and trained personnel, in compliance with internal security policies.

Data are retained according to the following timelines:

  • Cookie preferences and consents: retained for 180 days, as per the Cookie Policy on this site.
  • Browsing and technical data: retained only for the time necessary to ensure the security, integrity and functionality of the site and subsequently anonymized or aggregated.
  • Data collected for contractual and transactional purposes: retained for the time required by applicable laws (for example, tax or accounting laws).
  • Data processed for marketing purposes: retained until consent is withdrawn or deletion is requested.
  • Data entered via forms or specific requests: retained for the time necessary to respond or fulfil the related purpose.

6. Who may receive your data?
The personal data collected through this site may be accessed, within the limits of their respective responsibilities and purposes, by:

  • Internal subjects authorized by the Controller, duly trained in privacy and security matters;
  • Suppliers and third parties appointed as Processors (for example: technical providers, IT companies, customer support companies, consultants, payment service providers and logistics providers, where applicable);
  • Business partners, third parties and affiliates, exclusively for promotional/marketing purposes if you have given specific consent or exercised opt-out where provided;
  • Providers of plugins, social networks and services for interaction with external platforms, which may process personal data according to their own logic as independent controllers (please refer in that case also to the individual privacy notices of such third parties);
  • Competent public authorities and supervisory bodies, within the limits imposed by law or to comply with requests from judicial authorities;

The updated list of external recipients can be made available upon request by writing to the Controller’s contacts.

7. Where can your data be transferred?
Personal data collected through this site may be processed and transferred—for the purposes indicated—to the following countries:

  • to countries belonging to the European Economic Area (EEA), Switzerland or other countries recognized by the competent authorities as providing an “adequate” level of protection required by law;

Updated list of “adequate” countries:

8. What are your rights regarding the data collected?
The user, based on applicable law, has the right to:

  • Obtain confirmation as to whether or not personal data concerning them are being processed and, where that is the case, access such data and related information (right of access).
  • Request the rectification, update or deletion of inaccurate data or data that are no longer necessary (right to rectification and erasure).
  • Request restriction of processing or object to the processing of data, including for promotional/profiling purposes, where provided.
  • Request data portability in a structured and interoperable format (where technically feasible).
  • Withdraw consent given to the use of non-technical cookies and to the processing of data collected through tracking tools.
  • Report any irregularities or abuses to the competent supervisory authorities.

To exercise these rights, simply send a request to the Controller’s contacts, who will respond within the timeframes provided by the applicable local regulation.

9. How are minors’ data processed?
The protection of minors is a fundamental priority.

The services and content of this site are not intended for individuals under 18 years of age.

We do not knowingly collect personal data of minors without the verifiable consent of a parent or legal guardian.

If a parent or guardian believes that a minor has provided personal data without authorization, they may request its removal, update, or restriction of processing by writing to the contacts indicated in this notice.

10. How to make reports or complaints to the authorities?
If you believe that the processing of your personal data through this site does not comply with applicable law, you may lodge a complaint free of charge with the competent supervisory authorities, including:

How will we inform you about changes to this notice?
This notice is subject to periodic review due to regulatory updates or changes to the services offered through the site. Any significant change will be communicated on this page.
Last revision: 29/09/2025